Text messaging is an essential part of doing business. Businesses use texting to reach out to their customers to keep them informed of any business changes and to advise of promotions...it's great to get your name out there and keep it in your customers' minds.
What is the easiest way to stay in touch with customers that won't break the bank? This one-minute read will be a game-changer.
Texting is not a one-way street. If your business is primarily using texting to share information, with limited opportunities for customer engagement, you may be missing out on one of marketing’s hottest marketing tools…conversational texting.
Conversational Texting -The focus of conversational texting is building customer relationships. It offers a documented way for your business to engage in two-way messaging conversations with customers and clients.
Conversational texting allows you to:
Deliver Superior Customer Service –The heart and soul of any business is its people. Texting is a seamless way to encourage interaction and get to know customers. Think about your own life…how many times has someone called you on the phone, and you looked down at the caller ID and thought to yourself “Why didn’t they just text me?”
Conversational texting provides a record of the conversation, and unlike a phone call, texting will ensure that consistent information is being delivered accurately every time.
Appointment Scheduling Made Easy – We all know what a hassle scheduling appointments, interviews, and in-person meetings can be. Playing phone tag and requiring customers to contact you only during business hours can lead to lots of frustration and lost business. Texting gives your customers the comfort and flexibility to connect with you when it’s most convenient for them to do so.
Text Blast and Conversational Texting – Sending out a massive number of texts in a blast is an important part of any text marketing strategy. It can be used as a major part of a conversational texting strategy by using personalization and automation tools.
A conversational texting strategy is all about making a connection with the customer. Connecting one-to-one and developing a relationship is what it’s all about.
Are you ready to improve communication with your customers and employees...and to start conversational texting?
Foxie has developed FoxieEngage, which is a single platform that gives you the ability to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.
FoxieEngage is what your business needs and what your customers and employees have been yearning for.
Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at mdaudfar@foxie.com.
We are looking forward to engaging with you soon!