Employee and customer expectations are constantly changing. Your business should be constantly evolving to help drive and ensure positive outcomes. To achieve this, your business needs to reimagine its customer experience and consider the top trends that will define 2022.
Foxie has compiled a short list to help get the New Year started off right.
The new norm is the Digital Experience A huge percentage of customer experiences will remain digital and there is no reason to believe this won’t continue to increase annually. Nearly half of all Americans (44%) are now doing their shopping online consistently (up from 23% pre-pandemic).
No longer is it only “work from home”; it’s now “work from anywhere” - Businesses need to ensure their employees are provided the flexibility they need to be content and productive. Whenever possible, employees should be permitted the option to work either from the office, their home, or in a hybrid model.
According to a recent study, 47% of professionals are planning to move to the city of their choosing, because remote work is possible and desired. No longer being chained to a particular city or desk makes a huge difference in employees' happiness and loyalty.
The future of the Customer Experience (CX) is Digital Workforce- Over half of business owners say that an absence of foresight and trepidation prevented their implementation of Artificial Intelligence (AI) in their CX. AI is a reality, no longer something futuristic; it is here and now and in your face. Many businesses have already implemented "intelligent virtual agents" (IVAs), to supplement self-service channels and automate monotonous/tedious undertakings, so that employees can focus on more important customer interactions. Your business should be evaluating IVAs to ensure smooth-running business operations. Don't find yourself left behind.Are you ready to drastically improve communication with your customers and employees?
Foxie has developed FoxieEngage, which is a single platform that gives you the ability to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.
FoxieEngage is what your business needs and what your customers and employees have been yearning for.
Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at smcclellan@foxie.com.
We are looking forward to engaging with you soon!