Business Texting is No Longer Just an Option

Foxie is a cutting-edge communications company, revolutionizing the way businesses connect with customers. At the heart of our technology is FoxieEngage—a powerful messaging engine that enables true two-way communication. 

Business texting discussions today revolve around its increasing importance in the total customer experience. The need for proper etiquette and compliance, as well as the potential for both marketing and customer service applications, with a key focus on building relationships. 

If you have been on the fence regarding business texting, we have compiled six reasons why you should be texting your customers and clients on a regular basis: 

• Two-Way Interactions: The ability to have real-time, two-way conversations through texting is seen as a major benefit, allowing for personalized interactions and immediate feedback.  

• Business Texting Platforms: Businesses are increasingly using dedicated business texting platforms to manage their SMS communications, automate tasks, and track results. 

• Consumer Preference: Consumers increasingly prefer texting for business interactions, valuing its speed, convenience, and higher open rates compared to email or phone calls.  

• Customer Service Focus: Businesses are shifting their focus from solely using SMS for promotions to using it for customer satisfaction surveys, customer service, and building stronger customer relationships. 

• Appointment Scheduling and Reminders: Texting is seen as a valuable tool for appointment scheduling, confirmations, and reminders, with consumers expressing a strong preference for this method.  

• Sense of Urgency: The immediacy of texting can create a sense of urgency, making it ideal for time-sensitive offers and promotions.   

Respond intelligently...Not artificially 

Chatbots are everywhere—and everyone knows they're talking to a machine, not a person. FoxieEngage enhances relationships with intelligent automations that keep conversations personal, not robotic. Instead of relying on artificial interactions, FoxieEngage provides the ability to respond efficiently, stay available even when busy, and get alerted when urgent messages need attention. 

When you are ready to get serious about your business texting, text “START” to 36943, shoot me an email at hjames@foxie.com, or if you prefer to speak with a human, call us at 866-BE-ENGAGED (866-233-6424)