The Importance of Good Customer Service

All successful businesses realize the importance of keeping their customers happy and making them feel like they are more than “just a customer.”

In today’s business world technology is constantly evolving and there are numerous ways in which customers can be reached. It’s no longer just a phone call or an email, as texting and social media have become the preferred way of communicating. This is where FoxieEngage will become your business's best friend.

Keys to Great Customer Service

• Get to know your customers - It is vital to know your customers’ expectations, wants, and desires. It’s important to make them feel that they are more than just a source of income to you.
• Be easily accessible - The best kind of ability is “availability.” Your customers want and need to know that when they need assistance, you are just a text, social media message, phone call or email away and that you will respond promptly.
• People like options - Customers like having choices. “Would you prefer to be contacted via text, phone call, social media or email?” This is where you will find FoxieEngage to be invaluable.
• Create a feedback section - It is important to know what your customers are feeling and thinking. Always listen to their suggestions for things they would like to have added or improved upon regarding your business.

FoxieEngage is a single platform that allows you to chat, respond to social media questions, text, talk, and communicate with your customers and co-workers…all on their terms and in the way they choose to communicate with you. 

Be engaged with your customers...call me at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer, just shoot me an email at ajohnson@foxie.com.

I'm looking forward to engaging with you soon!