Keys to Success for Small Business Communication

The coronavirus pandemic has changed the world in which we live, and surprisingly, not all of it is for the worse. Employees have realized that time spent with their family is very important, getting enough rest is vital to their health and that wasting an hour or more every day commuting is not fun.

With the technology we now have at our fingertips, we can do everything from home while on our computers, laptops, or cell phones. Besides working from home, people can take online classes, have anything they desire delivered to their doorstep, and communicate with anyone anywhere in the world. This is life in 2022 and businesses must adapt.

To keep up with technology, businesses should look at all the communication tools they are currently using in-house and with their customers. 

Connecting Digitally - Statistics clearly show that people overwhelmingly prefer to communicate digitally instead of speaking with another human and that most people desire a faster and easier way to communicate with companies.  This shows that customers think there is a clear lack of choices as to how they can address issues in the way they’d prefer, which results in low customer satisfaction and makes them less likely to return to your business.

Social Media - Most people visit at least one social media platform daily. Facebook has become a giant marketplace. Word-of-mouth advertising still exists, but can you imagine a better way to introduce your business to would-be customers than by using a social media site? Users see your post and “like” it and hopefully share it with friends. This is a perfect opportunity for your business to stand out.

Unified Communications – Today we have so many means by which we communicate, it can become overwhelming. Texts, phone calls, video chats, instant messaging, website chats, work chats and social media notifications. The constant buzzing or beeping throughout the day is enough to distract anyone from staying focused. A unified communications platform is the answer to help alleviate a lot of these issues. 

Are you ready to drastically improve communication with your customers and employees?

Foxie has developed FoxieEngage, which is a single platform that gives you the ability to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.

FoxieEngage is what your business needs and what your customers and employees have been yearning for.

Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at smcclellan@foxie.com.

We are looking forward to engaging with you soon!