We have all been there, having spent hours working with a potential customer. The numerous phone calls, text messages, meetings, and follow-up emails… all with the goal of getting them to sign the contract. But they are moving so slowly as if they don’t have a care in the world. Now what?
I have given up on the idea of carrying around two phones … my own personal cell phone and one dedicated for work. Why would I need two phones if I can get everything done from just my own personal phone?
Social media is here to stay. When you see that you have hundreds of requests for information (which can be a good thing), it can become overwhelming trying to respond. And dealing with SPAM! Nightmare.
Getting a new customer is only half the battle. Keeping your customers happy so that they will remain a customer for life is the hard part. Customers can switch businesses whenever they want if expectations are not being met, so it is imperative to do everything we can to ensure that we are constantly evolving to meet their wants and needs.
Customers are the backbone of every business, and keeping a strong relationship with them should be at the top of every business’s list of priorities. This involves much more than just making a sale; it is about building a lasting relationship based on trust, value, and exceptional service.