We have all heard the expression "You never get a second chance to make a first impression."

Ensure that your IVR is indicative of that and always has the customers' ease of use in mind.

Here are some steps your business can take to ensure that your IVR options work as efficiently as possible:

A business will use its chosen text message marketing platform to send informational texting and promotional messages, through an SMS API integrated into its CRM application. Every time a message gets sent the application needs to know which cell phone operator the message needs to go to for it to be received by the intended recipient.

Sound a little confusing? Foxie is here to explain.