I was a Workforce Manager for many years and trust me when I say “shrinkage” can make a HUGE difference in your daily production. Shrinkage is the unscheduled or scheduled activities that don’t allow the agents to do the actual job that they are being paid to do.

Foxie has a team full of people who have started up and managed call centers and we have put together a list of ways to help combat "shrinkage."

 You are a sales rep. It’s your job to sell, it’s “what you do.” When you run out of warm leads, it’s time to do what few like doing…and even fewer are successful at… cold-calling.

Remember the last time you called a company for a seemingly minor issue, and you were then lost in an IVR labyrinth of “Press 1 for English, press 2 for Spanish” …up to “Press 18 if you’d like to take a survey after this call.”

Your Sales Dialer is one of the best tools in your arsenal to increase productivity and sales. There are two simple ways to increase sales:  Ensure you have quality leads, and make more calls than your competition.

Your sales team needs to make sure that they are making as many calls as possible and as efficiently as possible to garner sales. A quality phone dialer will make your sales agents’ jobs much easier by eliminating manual dialing,  This is where FoxieEngage will play a key role.