Remember the last time you called a company for a seemingly minor issue, and you were then lost in an IVR labyrinth of “Press 1 for English, press 2 for Spanish” …up to “Press 18 if you’d like to take a survey after this call.”

Your Sales Dialer is one of the best tools in your arsenal to increase productivity and sales. There are two simple ways to increase sales:  Ensure you have quality leads, and make more calls than your competition.

Your sales team needs to make sure that they are making as many calls as possible and as efficiently as possible to garner sales. A quality phone dialer will make your sales agents’ jobs much easier by eliminating manual dialing,  This is where FoxieEngage will play a key role.

We have all heard the expression "You never get a second chance to make a first impression."

Ensure that your IVR is indicative of that and always has the customers' ease of use in mind.

Here are some steps your business can take to ensure that your IVR options work as efficiently as possible:

The heart and soul of any call center is the person who is responsible for most of the day-to-day activities...the Call Center Manager. Like a lot of the people who are reading this, I also put in many years in the trenches of numerous call centers: as an agent on the phones, a team coach, team lead, etc.…until finally working my way up to Call Center Manager.

The position of a Call Center Manager was, by far, the most challenging as it involved a juggling and balancing act that most professional circus clowns would be proud of!