What is Omnichannel marketing? When you interact with your customers over their preferred communication channels...social media, texting, email...that’s omnichannel marketing.
This approach enables businesses to deliver a consistent and personalized experience, conversing with current and potential customers by using the channels where they are most comfortable and active.
FoxieEngage will be your best friend when combining social media and texting. Here’s why:
- Increased Customer Engagement – Interact with your customers in real-time addressing concerns, answering questions and providing updates. Communicating in real-time will encourage active engagement and loyalty between you and your customers.
- Increase Your Reach – SMS marketing and social media marketing allow you to reach a more diverse audience by catering to users who use mobile communication and social platforms as their main form of communication.
- Personalized Marketing – Use social media platforms to reach your desired audience and deliver targeted messages. Texting can be used for reminders and personalized/time-sensitive offers.
- Brand Consistency Across All Channels – Using an Omnichannel approach allows businesses to maintain consistent messaging and tone across social media, text and email which reinforces brand trust and recognition.
Foxie knows that by using FoxieEngage while incorporating social media and texting, that not only aligns with modern communication trends, but it will also allow your business to more effectively communicate with your customers.
This is why Foxe built FoxieEngage. We understand the importance of real-time communication and the importance of combining all your text and social media messages into a single inbox.
We are approaching the end of the year and the very important holiday season...there is no time more important than now to ensure that communications between your customers and your business are seamless and that no messages are missed!
Stay engaged with your current and potential customers...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or just shoot me an email at hjames@foxie.com.
