Everyone texts, it’s how most people communicate today. The ease and speed of texting make it invaluable for your business...but there are risks.

Customer service can make or break any business. Automation has helped to transform the way businesses communicate with their customers and can be a lifesaver when attempting to respond to hundreds of customer comments and questions.

This is the age-old question that almost all businesses have asked themselves ... “Why do customers leave us?”

SMS messaging has been the preferred way of business communication for many years, and rightfully so. Texts are efficient, inexpensive, and everyone is familiar with them. But as with any technology, things are constantly evolving.

Your customers have more options than ever as to where to take their business, so you need something that will make yours stand apart from your competition. You have (hopefully) been sending out business text messages to announce daily specials, sales, or to introduce a new product or feature. (If you haven’t been, you need an SMS marketing platform like FoxieEngage.) That’s a great start...but if your customers have a question or suggestion...are they able to respond to your SMS text messages?