Posts about:

Customer Success

The Importance of an Interactive Customer Experience

Your customers have more options than ever as to where to take their business, so you need something that will make yours stand apart from your competition. You have (hopefully) been sending out business text messages to announce daily specials, sales, or to introduce a new product or feature. (If you haven’t been, you need an SMS marketing platform like FoxieEngage.) That’s a great start...but if your customers have a question or suggestion...are they able to respond to your SMS text messages?

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Why can't I close the deal?

Struggling with closing sales? As salespeople, we can all empathize with this situation. We’ve found a potential customer who NEEDS what we are selling. It’s a no-brainer that the product is a perfect fit for their business and what they are trying to accomplish.

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Retaining a Customer for Life

Customers are the backbone of every business and acquiring new customers is only half the battle. If you ask any successful businessperson, they will tell you the keys to sustaining a successful business are to foster a healthy relationship with your repeat customers and to turn new customers into brand advocates.

The million-dollar question is: How do I do this?

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