Business Communication Business Management Customer Success

The Importance of an Interactive Customer Experience

Alex Scott
Alex Scott

Your customers have more options than ever as to where to take their business, so you need something that will make yours stand apart from your competition. You have (hopefully) been sending out business text messages to announce daily specials, sales, or to introduce a new product or feature. (If you haven’t been, you need an SMS marketing platform like FoxieEngage.) That’s a great start...but if your customers have a question or suggestion...are they able to respond to your SMS text messages?

Your customers want and need INSTANT AND PERSONALIZED communication with you.

This is why Foxie has developed FoxieEngage, which is truly a game-changer for your customer engagement:

  • Develop strong relationships – Two-way SMS communication helps to build customer trust and loyalty by feeling making them feel more connected with your business.
  • Feedback in real time – Two-way texting allows your business to gather feedback INSTANTLY, which allows you to address any issues your customers may have on the spot...before they decide to take their issues to social media.
  • Gain valuable insight – By receiving customers comments instantly, you can easily identify their likes, dislikes and suggestions...which in turn, enables you to refine your marketing strategy.
  • Improved customer support - Eliminate the need for lengthy phone calls or emails by responding quickly and efficiently with SMS.

FoxieEngage will ensure that your customers are able to read and respond to your business text messages instantly. You don’t only want to inform your customers of what is happening with your business, you want them to be engaged and feel as though they are valuable part of it...because they are.

Call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer, just shoot me an email at ascott@foxie.com

We are looking forward to engaging with you soon!