You are positive you have a great business, and you know people would love what you are selling and should be beating down your door to get it.

Fall is almost upon us, which means the fourth quarter of the fiscal year is just a couple of weeks away.

You probably have heard the term “Unified Communications” thrown around quite a bit lately, and maybe you aren’t exactly sure what that means or all that it entails. No need to worry, let Foxie help to explain with seven simple tips.

All sales/call centers have good and bad agents, it’s the nature of the business. It’s how you are measuring what is good for your company, and what isn’t, that will enable you to minimize inefficiencies and maximize revenue. Focusing on and expanding upon what is working, and fixing or replacing what isn’t working as efficiently as it needs to be, are the keys every successful business focuses on.

In the last few years, so many norms have been flipped upside down and along with technological advancements the world of call centers, and of work in general, has forever changed. The rise of remote work and hybrid work has brought with it a new challenge in the call center world: Quiet Quitting.