How Could the Health of Your Customers Affect Your Business?

Customer health scoring is an essential tool for small businesses to understand the health of their customer relationships. It helps companies identify which customers are most likely to remain loyal and which ones are at risk of leaving for a competitor.

Foxie knows that by regularly monitoring and improving their customer health score, small businesses can allocate their resources more effectively, prioritize customer engagement and retention efforts, and ultimately improve their bottom line.

What is customer health scoring and how does it work? In its simplest form, customer health scoring is a method used to assess the likelihood of a customer retaining or churning from a company. It evaluates various factors such as customer behavior, spending patterns, payment history, and engagement with the company's products or services, among others. These factors are then assigned a numerical score, allowing the company to prioritize its customer engagement and retention efforts.

There are a variety of tools available to small businesses that can help them implement a customer health scoring system. SMS  and social media are particularly useful in this regard, as they allow companies to communicate directly with their customers and gather data on their behavior and preferences. 

Are you ready to improve communication with your customers and employees?

Allow us to introduce FoxieEngage.

Foxie has developed FoxieEngage, which is a single platform that gives you the ability to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.

FoxieEngage is what your business needs and what your customers and employees have been yearning for.

By utilizing SMS  and social media to gather data and communicate directly with customers, small businesses can gain valuable insights into customer behavior and make informed decisions about how to engage with them. Whether you're just starting out or looking to grow your business, customer health scoring is an essential tool that can help you succeed in today's competitive marketplace.

Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at ajohnson@foxie.com.

We are looking forward to engaging with you soon!