How to Gain a Customer for Life

Customers are the backbone of every business, and keeping a strong relationship with them should be at the top of your list of priorities. This involves much more than just making a sale; it is about building a lasting relationship based on trust, value, and exceptional service.

This is where FoxieEngage will prove to be your best friend.

Think about it; if two businesses offered the same product or service, both worked well and were similarly priced, what would make you choose one over the other?  A huge deciding factor is how you feel when doing business with them.

As a business, when you randomly reach out to a customer to notify them that their favorite product is now available or to congratulate them on something special that you know they have experienced or are interested in…this shows you are paying attention, listening, and care about retaining them as a customer for life.

FoxieEngage offers CONVERSATIONAL, two way-texting. Not pre-populated, canned responses from AI. We are talking about having actual conversations with customers or your employees, back-and-forth chatter from any platform you use. Phone, tablet, or computer. It doesn’t get any easier or more convenient than that.

Here are some tips Foxie has compiled over the years to help retain your current customers and keep them happy and feeling important.

Excellent customer service – Provide attentive, friendly, and knowledgeable customer service across all channels. This includes in-person, over the phone, or online. It’s so easy to do using FoxieEngage. No need to ever again toggle between different apps.

Prompt responses – By responding quickly to all customer inquiries, concerns, or feedback, you demonstrate that you value their time and their opinions.

Anticipate their needs– Proactively anticipate customers' needs and wants before they ask. This demonstrates to your customers that you have been listening to and understand what they are looking for.

Make your follow-ups personal – Follow up after the purchase to make sure your customers are happy and to see if they have any questions. This helps demonstrate to them that you care and that they are more than “just another sale.”

Are you ready to drastically improve communication with your customers and employees?

Allow us to introduce FoxieEngage.

Foxie has developed FoxieEngage, which is a single platform that gives you the ability to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.

FoxieEngage is what your business needs and what your customers and employees have been yearning for.

Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at mdahle@foxie.com.

We are looking forward to engaging with you soon!