The Importance of Good Customer Service
All successful businesses realize the importance of keeping their customers happy and making them feel like they are more than “just a customer.”
Sales Dialer Tips
Your Sales Dialer is one of the best tools in your arsenal to increase productivity and sales. There are two simple ways to increase sales: Ensure you have quality leads, and make more calls than your competition.
Your sales team needs to make sure that they are making as many calls as possible and as efficiently as possible to garner sales. A quality phone dialer will make your sales agents’ jobs much easier by eliminating manual dialing, This is where FoxieEngage will play a key role.
The Importance of a User-Friendly IVR
We have all heard the expression "You never get a second chance to make a first impression."
Ensure that your IVR is indicative of that and always has the customers' ease of use in mind.
Here are some steps your business can take to ensure that your IVR options work as efficiently as possible:
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How to Reduce Call Center Attrition
Meet Mary Purkiss, your Author and COO of Foxie
Mary worked in the travel industry for many years, where she developed a back-office accounting system that was eventually sold to WORLDSPAN, a consortium of three of the largest airlines at the time.
Now after three decades of experience running call centers as an Operations Architect, COO, and Entrepreneur, it’s clear that her vision and passion are spot on. With call centers as large as 500 employees and generating over 80 million in travel sales, she learned how to efficiently and successfully grow the business. In addition, her knowledge of understanding and retaining employees helped her sell another one of her businesses, this time to the 9th largest travel company in the USA.
CTIA and TCPA Opt-In Requirements
Two governing departments mandate what needs to be included in every opt-in text confirmation. The first is the CTIA (Cellular Telecommunications Industry Association.) The second one is the TCPA (Telephone Consumer Protection Act), which has been put in place to protect consumers from receiving text messages they did not request or agree to receive.
Foxie has years of experience working with SMS messaging and that is why can help explain and guide you through exactly what needs to be done to properly send SMS (text) messages.