Two governing departments mandate what needs to be included in every opt-in text confirmation. The first is the CTIA (Cellular Telecommunications Industry Association.) The second one is the TCPA (Telephone Consumer Protection Act), which has been put in place to protect consumers from receiving text messages they did not request or agree to receive.

Foxie has years of experience working with SMS messaging and that is why can help explain and guide you through exactly what needs to be done to properly send SMS (text) messages.

A business will use its chosen text message marketing platform to send informational texting and promotional messages, through an SMS API integrated into its CRM application. Every time a message gets sent the application needs to know which cell phone operator the message needs to go to for it to be received by the intended recipient.

Sound a little confusing? Foxie is here to explain.

Most of us have a routine, whether we realize it or not. We get up about the same morning, eat and drink the same thing, let the dog out, ship the kiddos off to school, etc. 

But I'm no longer putting on my shoes, getting in the car, and fighting traffic on my commute to work.

This is a whole new routine for me...

The heart and soul of any call center is the person who is responsible for most of the day-to-day activities...the Call Center Manager. Like a lot of the people who are reading this, I also put in many years in the trenches of numerous call centers: as an agent on the phones, a team coach, team lead, etc.…until finally working my way up to Call Center Manager.

The position of a Call Center Manager was, by far, the most challenging as it involved a juggling and balancing act that most professional circus clowns would be proud of! 

Employee and customer expectations are constantly changing. Your business should be constantly evolving to help drive and ensure positive outcomes. To achieve this, your business needs to reimagine its customer experience and consider the top trends that will define 2022. 

Foxie has compiled a short list to help get the New Year started off right.