The heart and soul of any call center is the person who is responsible for most of the day-to-day activities...the Call Center Manager. Like a lot of the people who are reading this, I also put in many years in the trenches of numerous call centers: as an agent on the phones, a team coach, team lead, etc.…until finally working my way up to Call Center Manager.

The position of a Call Center Manager was, by far, the most challenging as it involved a juggling and balancing act that most professional circus clowns would be proud of! 

Employee and customer expectations are constantly changing. Your business should be constantly evolving to help drive and ensure positive outcomes. To achieve this, your business needs to reimagine its customer experience and consider the top trends that will define 2022. 

Foxie has compiled a short list to help get the New Year started off right.