Picture this: You have been trying to reach a customer/colleague with some very time-sensitive information. You have called them numerous times and left multiple messages but haven’t received a response. You check your email and there isn’t anything new there.

You start to panic and send a message through a less-than-reliable messaging system…no response. You finally try their social media, hoping to initiate any form of communication with them before the deadline expires. Crickets. Now what?

The flexibility and freedom we have while working from home is undeniably appealing. Who doesn’t like rolling out of bed, walking to the kitchen in your shorts to grab a cup of coffee, and beginning your workday with the morning news on in the background?

If you work from home, you have undoubtedly heard of Zoom. But what is it and how does it work? Zoom was launched in 2013 and is a video conferencing platform that is used through a computer or mobile app, that allows users to connect online for video conference meetings, webinars, and live chat.

It’s 2024 and Zoom meetings have become the norm for most companies, much to the chagrin of some. Foxie uses Zoom all the time and we have come up with some helpful tips to make your Zoom experience more productive and less fatigue-inducing.

You probably have heard the term “Unified Communications” thrown around quite a bit lately, and maybe you aren’t exactly sure what that means or all that it entails. No need to worry, let Foxie help to explain.

In the last few years, many norms have been flipped upside down, as well as technological advancements in call centers. The rise of remote and hybrid work has brought a new challenge in the call center world: Quiet Quitting.

Foxie knows this has become a huge issue, and we have compiled a list of ways to help combat it.