Shhh... Here's How Your Business Can Silence Quiet Quitting

In the last few years, many norms have been flipped upside down, as well as technological advancements in call centers. The rise of remote and hybrid work has brought a new challenge in the call center world: Quiet Quitting.

Foxie knows this has become a huge issue, and we have compiled a list of ways to help combat it.

Quiet Quitting refers to an agent who is almost mentally checked out of their role before they quit. This issue has become more prevalent in the new work environment and is affecting the operational bottom line of call centers. 

Silence Can Become Toxic - In a remote environment, communication is key. Leaders must understand how their team and customers prefer to communicate and adapt their style accordingly. This is where FoxieEngage will be a game-changer for your business.  

Form More Personalized Connections - Leaders must make a concerted effort to form more personalized connections with their teams. This means engaging with the team more than they may have done in the past. In a remote or hybrid environment, it's easy for leaders to become out of sight and out of mind.

Adapt Based on the Environment - The way teams learn has changed, and so must the way they are coached, monitored, and developed. Running office-based training and virtual training separately can have a separatist effect on teams. This is why it's important to adapt based on the environment and use a blended approach for training and development.

Use SMS and Phone Tools to Connect - Use SMS and phone tools to connect with teams and provide ongoing support and recognition. With the right tools, you can send automated SMS messages to agents, schedule phone calls to check in, and even use IVR systems to provide self-service options for employees. This helps create a more connected and engaged team, reducing the risk of Quiet Quitting.

Here at Foxie, we have been successfully starting up and running call/sales centers for decades. We know what works, how to motivate and keep employees, and most importantly…how to increase your bottom line.

Are you ready to drastically improve communication with your customers and employees?

Foxie has developed FoxieEngage, which is a single platform that gives you the ability to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.

FoxieEngage is what your business needs and what your customers and employees have been yearning for.

Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at hjames@foxie.com.

We are looking forward to engaging with you soon!