The holidays can be a very fun and very distracting time of year. Most people will need to take some time off to travel, shop, cook, attend school plays, etc. What is weird about all this is your boss still expects you to work in December!

To help you navigate the holidays, Foxie we have come up with five surefire ways to help you be as productive as possible at work, while also giving you more time to enjoy the holidays…because life isn’t all about work. 

Meet Mary Purkiss, your Author and COO of Foxie

Most of us have a routine, whether we realize it or not. We get up about the same morning, eat and drink the same thing, let the dog out, ship the kiddos off to school, etc. 

But I'm no longer putting on my shoes, getting in the car, and fighting traffic on my commute to work.

This is a whole new routine for me...

The heart and soul of any call center is the person who is responsible for most of the day-to-day activities...the Call Center Manager. Like a lot of the people who are reading this, I also put in many years in the trenches of numerous call centers: as an agent on the phones, a team coach, team lead, etc.…until finally working my way up to Call Center Manager.

The position of a Call Center Manager was, by far, the most challenging as it involved a juggling and balancing act that most professional circus clowns would be proud of! 

Employee and customer expectations are constantly changing. Your business should be constantly evolving to help drive and ensure positive outcomes. To achieve this, your business needs to reimagine its customer experience and consider the top trends that will define 2022. 

Foxie has compiled a short list to help get the New Year started off right.