Four Questions to Ask Your Customers

Why should people choose to do business with you and your company? What differentiates you and makes you stand out from your competition?

All of us here at Foxie have been starting up and running businesses for decades. We know what works and what doesn’t. We know the importance of talking with our current customers regularly...and ASKING QUESTIONS!

Asking questions to better the service we are providing them, as well as to get a feel for what our customers need and want, is a surefire way to keep them happy and customers for life.

Foxie has compiled some questions to get your conversation started. You will learn a lot about your business and your customers’ perception of it, by simply asking a few questions.  

What was one of the deciding factors that made you decide to do business with us? – Was it our marketing? Did a salesperson reach out and you felt a connection that “just seemed right?” Was it our culture that made you feel comfortable? 

What’s one thing that we can improve upon that would make your life easier? – It can be as simple as, “If you moved this button there, I would be able to work twice as fast” or “If you had someone available that I could reach out to on weekends with any questions, that would be helpful.” Push your customers to tell you what they would change if they had a “wish list,” 

What’s one thing we do better than other companies you do business with? –This isn’t just fishing for compliments…what your customers tell you that you do better than others, can turn into a marketing gold mine. Listen to what your customers tell you that makes your business stand out, then make others aware of that. Promote yourself

How would you find us if you knew nothing about us? What would you Google? – Everyone uses Google. What words do people search for that would make your company one of the first that they see?  Be very aware of keywords that people who know nothing of your business would use and will make your company’s name appear at the top of search engines... because nobody looks on page two.

Are you ready to improve communication with your customers and employees?

Foxie has developed FoxieEngage, which is a single platform that gives you the ability to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.

FoxieEngage is what your business needs and what your customers and employees have been yearning for.

Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at smcclellan@foxie.com.

We are looking forward to engaging with you soon!