Happy Employees Equal Happy Customers

One of the most underrated concepts in business is the idea of “happy employees equal happy customers.” Investing in your employees' well-being is one of the most important investments any business owner can make.

Foxie knows this and that is why we have compiled a quick list of reasons why putting your employees first will ultimately result in the successful growth of your business.

1. Employee Engagement and Productivity - Think about what it feels like when you are doing something you enjoy. You are engaged and motivated, and the task at hand feels less like work and more like fun. The same goes for people who have a career in which they feel appreciated by their employers and enjoy a positive work environment. When employees like where they work and the people they work for, they are typically more engaged and productive because they know the work they are putting in is valued and recognized.
2. Enhanced Customer Service - Happy employees tend to provide excellent customer service because they are invested in the company and its mission. They know their hard work will be appreciated and therefore will go the extra mile to take care of your customers.
3. Brand Advocacy and Loyalty - Your employees will become your best brand advocates by promoting your business through positive recommendations and word-of-mouth marketing. When a person loves their job, they brag to their friends and family, about it and will passionately recommend your company to anyone in need of your services.
4. Improved Problem Solving and Innovation - When an employee is invested in their company, they will typically look for ways to help facilitate growth by helping to solve issues that arise or by bringing new ideas to the table. Rather than getting through the workday by doing the bare minimum, they will take the challenges they encounter and use them to better themselves and their co-workers.
5. Reduced Turnover and Training Costs - Lastly, and possibly one of the most important reasons to invest in your employees, is that employee happiness reduces turnover rates. That may not seem like a big deal at first glance, but when you take into account the cost of hiring and training new employees, you will see that maintaining a stable team is vital. Longevity improves morale and fosters an environment that improves work performance and efficiency.

Happy employees drive customer satisfaction. By valuing, supporting, and engaging employees, businesses create a positive cycle where employee happiness translates into exceptional customer experiences and long-term success.

Are you ready to improve communication with your customers and employees?

Allow us to introduce FoxieEngage.

Foxie has developed FoxieEngage, which is a single platform that gives you the ability to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.

FoxieEngage is what your business needs and what your customers and employees have been yearning for.

Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at mdahle@foxie.com.

We are looking forward to engaging with you soon!