Your IVR is Costing You Money

Remember the last time you called a company for a seemingly minor issue, and you were then lost in an IVR labyrinth of “Press 1 for English, press 2 for Spanish” …up to “Press 18 if you’d like to take a survey after this call.”

Ok, I know there is no “press 18” …but you get my point.

But you did yell “Customer Service” into your phone. I heard you.

In our many years of starting up and running call centers, Foxie has come up with some key components of what a good IVR should do:

Be Efficient

• Present clear and easy-to-understand choices
• Limit the number of choices to no more than 6 options
• Extend the IVR to be functional 24/7

Give Your Customers Control

• Offer self-service options like the ability to set or cancel appointments
• Provide automated payment options for your customers

Be Human

• Ditch the monotonic robot
• Speak naturally and with a friendly tone
• Inject some personality!

Your IVR should save you money

• Easily handles many calls
• Minimizes the need for additional humans answering phones

Implementing an IVR system is a great move if you are looking to streamline operations, enhance customer service, and at the end of the call ensure your customers leave satisfied…not angry.

What would really make your life easier would be ONE platform that handles all of the communications between your employees and customers.

Does such a thing exist? Allow me to introduce FoxieEngage.

FoxieEngage is a single platform that allows you to chat, respond to social media comments and questions, text, talk and communicate with your staff, customers, and vendors.... all on their terms and in the way in which they choose to communicate with you.

Be engaged with your customers...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or just shoot me an email at ajohnson@foxie.com 

We are looking forward to engaging with you soon.