You have decided that your business needs a boost, and you want to begin sending SMS text messages. Great decision! Now you need to decide how you want to send your messages. Do you want to use Short Codes or Toll-Free numbers?

The heart and soul of any call center is the person who is responsible for most of the day-to-day activities, that being the Call Center Manager. Like a lot of the people who are reading this, I also put in many years in the trenches of numerous call centers: as an agent on the phones, a team coach, team lead, etc.…until finally working my way up to Call Center Manager. The position of a Call Center Manager was, by far, the most challenging, as it involved a juggling and balancing act that most professional circus clowns would be proud of! 

Call centers play an ever-increasing role in the way modern businesses operate. Companies that want to keep up with the fast-developing world of information technology need to stay relevant. Just as the Internet has changed the way we search for information and stay in touch with family and loved ones, it also is a major factor in how businesses communicate with each other and their customers. FoxieDial was developed because we saw the demand for a superior dialer, with many more capabilities.