In the last few years, so many norms have been flipped upside down and along with technological advancements the world of call centers, and of work in general, has forever changed. The rise of remote work and hybrid work has brought with it a new challenge in the call center world: Quiet Quitting.

Businesses often focus their attention on bringing in new clients, which makes sense. New customers mean more money which generally makes people happy. What is often overlooked, and is a big mistake, is making sure that they keep a strong relationship with their current customers.

Whether we realize it or not, consciously and subconsciously, everything we do or don’t do is creating our own reality. We oversee our own: careers, relationships, finances, environment, health…practically everything. Life throws everyone the occasional curveball, but in general, we are the captains of our own ships.

When you own or are running a small business, undoubtedly one of your major challenges is determining how to make your business stand out from your competition.