When new agents are hired they are usually trained during onboarding. These are most often in a group setting and cover the basics of what the agent needs to know to perform their job successfully, as well as the company's goals and expectations. But what happens once "call center reality" steps in?

Businesses often focus their attention on bringing in new clients, which makes sense. New customers mean more money which generally makes people happy. What is often overlooked is making sure that they keep a strong relationship with their current customers. You need to keep ALL of your customers happy.

Whether we realize it or not everything we do or don’t do is creating our reality. We oversee our careers, relationships, finances, environment, health…practically everything. Life throws us all the occasional curveball but in general, we are the captains of our own ships.

Foxie understands this and has compiled some helpful hints as you head into the new year.

When you own or run a small business, undoubtedly one of your major challenges is determining how to make your business stand out from your competition.

There are 100 places to get a pizza or to take my car to get fixed in town...why should I come to your place of business?

We have all heard the term “Sales Burnout” ...but do you know what the definition of that really is? It is defined as “Burnout is a state of emotional, mental, and sometimes physical distress that is caused by prolonged or repeated exposure to stressors.”

With the role of a sales rep being a high-stress, high-pressure position, burnout is a common occurrence for those who work in the field. So how do you avoid it?