You have achieved your lifelong dream and finally own your own small business. Congratulations! This is an exciting new beginning. Now you want to let the world know about your phenomenal services or products…but where do you start?

Foxie has developed FoxieEngage to make getting the word out about your business easier than ever. This one-minute read will be the best minute you spend all day!

 Franchise marketing is the way franchisors and franchisees grow their business. Their goal is to find people who may be interested in becoming a franchisee, as well as to attract new customers. 

Foxie attends a few franchise expos every year, and we are sharing our findings with you!

In the last few years, many norms have been flipped upside down, as well as technological advancements in call centers. The rise of remote and hybrid work has brought a new challenge in the call center world: Quiet Quitting.

Foxie knows this has become a huge issue, and we have compiled a list of ways to help combat it.

When new agents are hired they are usually trained during onboarding. These are most often in a group setting and cover the basics of what the agent needs to know to perform their job successfully, as well as the company's goals and expectations. But what happens once "call center reality" steps in?

Businesses often focus their attention on bringing in new clients, which makes sense. New customers mean more money which generally makes people happy. What is often overlooked is making sure that they keep a strong relationship with their current customers. You need to keep ALL of your customers happy.