Help! I am Drowning in Direct Messages

Social media is here to stay. When you see that you have hundreds of requests for information...which is great... it can become overwhelming trying to respond to them all as quickly as possible.

Text messages, multiple media sites....your customers want to communicate with you. This is where FoxieEngage and a single platform will be a game-changer for you and your business.

What should you do to ensure that your customers' questions and comments are being addressed fastidiously, without turning it into a full-time job?

Foxie is here to help with five tips that we use and are proven to help you manage your Direct Messages.

1. Prioritize your social media presence.

• • Identify messages that require immediate attention.
  • Prioritize messages based on relevance.

2. Block out periods of time.

• • Jumping from one task to another does not keep us focused.
  • Set aside a specific amount of time daily to address your DMs, answer every question or request for information, and clear them out.
  • Avoid “just taking a quick look” at other things on the social media site which can be time-consuming.

3. Educate your customers.

• • Communicate which channels are best for certain types of questions.
  • Advise your customers of your business hours, and when they should expect a response. (automated responses work great here).
  • Provide step-by-step guides or links to resources that can help customers.

4. Create standard responses.

• • Develop templates for common questions to save time.
  • Refer customers to a FAQ page.

5. Provide follow-up and acknowledge positive feedback.

• • After resolving an issue, follow up to ensure the customer is satisfied. This will alleviate the need for the customer to send another message and alleviate any frustration.
  • Thank customers for positive feedback and reviews.

FoxieEngage provides a way to communicate with your employees and customers, from any platform, simple and hassle-free, in the way they want to communicate. FoxieEngage is the only tool in the market that offers conversational, two-way texting. Seriously, it is the only one.

Now that you are getting caught up with your direct messages...are you ready to improve communication with your customers and employees?

Foxie has developed FoxieEngage, a single platform that allows you to chat, respond to social media questions, text, talk, and communicate with your staff, customers, and vendors…all on their terms and in the way they choose to communicate with you.

FoxieEngage is what your business needs and what your customers and employees have been yearning for.

Be more engaged with your customers and employees...call us at 866-BE-ENGAGED (866-233-6424), text START to FOXIE (36943) or if you prefer just shoot me an email at smcclellan@foxie.com.