Businesses often focus their attention on bringing in new clients, which makes sense. New customers mean more money which generally makes people happy. What is often overlooked is making sure that they keep a strong relationship with their current customers. You need to keep ALL of your customers happy.

The coronavirus pandemic has changed the world in which we live, and surprisingly, not all of it is for the worse. Employees have realized that time spent with their family is very important, getting enough rest is vital to their health and that wasting an hour or more every day commuting is not fun.

With the technology we now have at our fingertips, we can do everything from home while on our computers, laptops, or cell phones. Besides working from home, people can take online classes, have anything they desire delivered to their doorstep, and communicate with anyone anywhere in the world. This is life in 2022 and businesses must adapt.

Foxie knows that when a customer likes you they will continue to do business with you. If they don’t feel that bond, they will take their business elsewhere. Think about your own life experiences. If you walk into a bar and the bartender ignores you and makes you wait to take your order, then when they finally do come around and there is no small talk at all, you feel like nothing more than a business transaction.

But when the bartender approaches you as soon as you sit down and introduce themselves and ask your name, that makes you feel welcome and that you will be taken care of. The same should apply to your business.

All successful businesses realize the importance of keeping their customers happy and making them feel like they are more than “just a customer.”