If you like doing things the hard way and don’t want to increase your business, there is no need for you to read any further.

I'm glad you are still here.

Allow me to give you a brief overview of what an SMS short code is all about.

You have decided that your business needs a boost, and you want to begin sending SMS text messages. That's a positive first step..but now you need to decide how you want to send your messages. Do you want to use Short Codes or Toll-Free numbers?

Foxie knows that when a customer likes you they will continue to do business with you. If they don’t feel that bond, they will take their business elsewhere. Think about your own life experiences. If you walk into a bar and the bartender ignores you and makes you wait to take your order, then when they finally do come around and there is no small talk at all, you feel like nothing more than a business transaction.

But when the bartender approaches you as soon as you sit down and introduce themselves and ask your name, that makes you feel welcome and that you will be taken care of. The same should apply to your business.

All successful businesses realize the importance of keeping their customers happy and making them feel like they are more than “just a customer.”

We have all heard the expression "You never get a second chance to make a first impression."

Ensure that your IVR is indicative of that and always has the customers' ease of use in mind.

Here are some steps your business can take to ensure that your IVR options work as efficiently as possible: