Foxie knows that when a customer likes you they will continue to do business with you. If they don’t feel that bond, they will take their business elsewhere. Think about your own life experiences. If you walk into a bar and the bartender ignores you and makes you wait to take your order, then when they finally do come around and there is no small talk at all, you feel like nothing more than a business transaction.

But when the bartender approaches you as soon as you sit down and introduce themselves and ask your name, that makes you feel welcome and that you will be taken care of. The same should apply to your business.

All successful businesses realize the importance of keeping their customers happy and making them feel like they are more than “just a customer.”

We have all heard the expression "You never get a second chance to make a first impression."

Ensure that your IVR is indicative of that and always has the customers' ease of use in mind.

Here are some steps your business can take to ensure that your IVR options work as efficiently as possible:

A business will use its chosen text message marketing platform to send informational texting and promotional messages, through an SMS API integrated into its CRM application. Every time a message gets sent the application needs to know which cell phone operator the message needs to go to for it to be received by the intended recipient.

Sound a little confusing? Foxie is here to explain.