Posts about:

Customer Success (3)

What is Conversational Texting?

Text messaging is an essential part of doing business. Businesses use texting to reach out to their customers to keep them informed of any business changes and to advise of promotions...it's great to get your name out there and keep it in your customers' minds.

What is the easiest way to stay in touch with customers that won't break the bank? This one-minute read will be a game-changer.

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Building a Marketing Plan

 

Every successful person and business became successful by having a vision and a plan. Sure there is that one in a billion chance you might win the lottery or hit a big jackpot at the casino, but for the majority, a successful plan is the key to success.

Foxie knows that “Failing to plan, is planning to fail,” and we have come up with some ways to combat that!

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Four Questions to Ask Your Customers

Why should people choose to do business with you and your company? What differentiates you and makes you stand out from your competition?

All of us here at Foxie have been starting up and running businesses for decades. We know what works and what doesn’t. We know the importance of talking with our current customers regularly...and ASKING QUESTIONS!

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The Importance of KPIs (Key Performance Indicators)

All sales/call centers have good and bad agents, it’s the nature of the business. It’s how you measure what is and isn't good for your business that will enable you to minimize inefficiencies and maximize revenue. Focusing on and expanding upon what is working, and fixing or replacing what isn’t working as efficiently as it needs to be are the keys every successful business focuses on.

Here at Foxie, we have come up with what we consider the three most useful KPIs based on our decades of sales/call center experience. We have started up call centers, worked in them, ran them, and sold them. We know what works!

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Foxie.com blog How Could the Health of Your Customers Affect your Business?

How Could the Health of Your Customers Affect Your Business?

Customer health scoring is an essential tool for small businesses to understand the health of their customer relationships. It helps companies identify which customers are most likely to remain loyal and which ones are at risk of leaving for a competitor.

Foxie knows that by regularly monitoring and improving their customer health score, small businesses can allocate their resources more effectively, prioritize customer engagement and retention efforts, and ultimately improve their bottom line.

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