Customer health scoring is an essential tool for small businesses to understand the health of their customer relationships. It helps companies identify which customers are most likely to remain loyal and which ones are at risk of leaving for a competitor.

Foxie knows that by regularly monitoring and improving their customer health score, small businesses can allocate their resources more effectively, prioritize customer engagement and retention efforts, and ultimately improve their bottom line.

Businesses often focus their attention on bringing in new clients, which makes sense. New customers mean more money which generally makes people happy. What is often overlooked is making sure that they keep a strong relationship with their current customers. You need to keep ALL of your customers happy.