How to Reduce Call Center Attrition
Meet Mary Purkiss, your Author and COO of Foxie
Mary worked in the travel industry for many years, where she developed a back-office accounting system that was eventually sold to WORLDSPAN, a consortium of three of the largest airlines at the time.
Now after three decades of experience running call centers as an Operations Architect, COO, and Entrepreneur, it’s clear that her vision and passion are spot on. With call centers as large as 500 employees and generating over 80 million in travel sales, she learned how to efficiently and successfully grow the business. In addition, her knowledge of understanding and retaining employees helped her sell another one of her businesses, this time to the 9th largest travel company in the USA.
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