Posts about:

Productivity (8)

How to alleviate the "Sunday Night Blues."

It’s Sunday afternoon and you are sitting on the couch or in your favorite recliner when it suddenly hits you... Monday morning is rapidly approaching. You realize you will be going to bed in a few hours, and another weekend has come and gone. You start to feel anxious, and your mind suddenly switches from, “I sure am glad it’s the weekend,” to planning out how your Monday at work is going to play out. Welcome to the “Sunday Night Blues.”

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Sales Dialer Tips

Your Sales Dialer is one of the best tools in your arsenal to increase productivity and sales. There are two simple ways to increase sales:  Ensure you have quality leads, and make more calls than your competition.

Your sales team needs to make sure that they are making as many calls as possible and as efficiently as possible to garner sales. A quality phone dialer will make your sales agents’ jobs much easier by eliminating manual dialing,  This is where FoxieEngage will play a key role.

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How to Reduce Call Center Attrition

Meet Mary Purkiss, your Author and COO of Foxie

Mary worked in the travel industry for many years, where she developed a back-office accounting system that was eventually sold to WORLDSPAN, a consortium of three of the largest airlines at the time.
 
Now after three decades of experience running call centers as an Operations Architect, COO, and Entrepreneur, it’s clear that her vision and passion are spot on. With call centers as large as 500 employees and generating over 80 million in travel sales, she learned how to efficiently and successfully grow the business. In addition, her knowledge of understanding and retaining employees helped her sell another one of her businesses, this time to the 9th largest travel company in the USA.
 
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Call Center Manager 101

The heart and soul of any call center is the person who is responsible for most of the day-to-day activities...the Call Center Manager. Like a lot of the people who are reading this, I also put in many years in the trenches of numerous call centers: as an agent on the phones, a team coach, team lead, etc.…until finally working my way up to Call Center Manager.

The position of a Call Center Manager was, by far, the most challenging as it involved a juggling and balancing act that most professional circus clowns would be proud of! 

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