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Productivity (5)

What To Do When A Customer Won't Commit

We’ve all been there. You have had a few calls with the potential customer that you thought went well, you’ve done a demo, sent numerous follow-up emails and texts, but you still can’t get them to sign the dotted line. You know they want and need what you are offering, but their lack of commitment and indecisiveness is driving you crazy. 

Your boss is looking at your sales numbers and keeps reminding you daily that you need to sell, sell, sell. So now what do you do? 

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Call Center Coaching 101

When new agents are hired they are usually trained during onboarding. These are most often in a group setting and cover the basics of what the agent needs to know to perform their job successfully, as well as the company's goals and expectations. But what happens once "call center reality" steps in?


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