Posts by:

Adam Johnson

VP of Strategic Partnerships

What is a "Bottom-Up" culture in the workplace?

A Bottom-Up culture is a company’s approach where decision-making, idea-sharing, and problem-solving aren’t solely dictated by the corporate office. These ideas derive from varying levels of the company’s employees, from entry-level to management. People are happier when they have input about their workplace, rather than orders and ideas being barked down from above by company officers.

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Post Conference Checklist

You got on an airplane, picked up your rental car and checked into your hotel. You put on some nice clothes, met a lot of interesting people, and learned some cool new things.

The conference ends and you go back to your hotel room. You take off your shoes, change clothes, and begin thinking about your trip back home and what faces when you get there. The kids, the dog, you need to do laundry and go to the store, etc.

Hold on. You just attended a conference that comes with expenses and your boss expects to see a return on his/her investment.

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The Importance of KPIs (Key Performance Indicators)

All sales/call centers have good and bad agents, it’s the nature of the business. It’s how you measure what is and isn't good for your business that will enable you to minimize inefficiencies and maximize revenue. Focusing on and expanding upon what is working, and fixing or replacing what isn’t working as efficiently as it needs to be are the keys every successful business focuses on.

Here at Foxie, we have come up with what we consider the three most useful KPIs based on our decades of sales/call center experience. We have started up call centers, worked in them, ran them, and sold them. We know what works!

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