Posts by:

Adam Johnson

VP of Strategic Partnerships

How to avoid "shrinkage"... in a call center

I was a Workforce Manager for many years and trust me when I say “shrinkage” can make a HUGE difference in your daily production. Shrinkage is the unscheduled or scheduled activities that don’t allow the agents to do the actual job that they are being paid to do.

Foxie has a team full of people who have started up and managed call centers and we have put together a list of ways to help combat "shrinkage."

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Top Five Ways to Build Trust at Work

You want your workplace to be a place where people feel comfortable with each other and don’t have to be constantly questioning what they are told. Trust is earned, not given. Once that bond is broken, it is very hard to get it back.   

Foxie has come up with a few suggestions as to how to build trust at work...which in turn will improve morale and build better relationships between employees and management.         

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Five Refresher Sales Tips

 

It doesn’t matter if you have been selling for 20 years or if this is your first month and you are still nervous, we could all use some quick reminders occasionally. Here are some basic rules that are sometimes overlooked but are vital in building trust and making the sale

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Successfully Managing Remote Employees

We all want our employees to perform at the highest level possible because we all have goals. With people working from home becoming the new norm, making sure everyone stays focused and on track is no easy chore.

Foxie has come up with some solutions on how to achieve this while keeping your at home employees happy and productive.

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