Call center agents are the backbone of customer service and they often face numerous challenges that can affect their job performance and overall well-being. Here are some of the top problems call center agents have to contend with...and Foxie's suggestions on how to combat them!

I was a Workforce Manager for many years and trust me when I say “shrinkage” can make a HUGE difference in your daily production. Shrinkage is the unscheduled or scheduled activities that don’t allow the agents to do the actual job that they are being paid to do.

Foxie has a team full of people who have started up and managed call centers and we have put together a list of ways to help combat "shrinkage."

You want your workplace to be a place where people feel comfortable with each other and don’t have to be constantly questioning what they are told. Trust is earned, not given. Once that bond is broken, it is very hard to get it back.   

Foxie has come up with a few suggestions as to how to build trust at work...which in turn will improve morale and build better relationships between employees and management.         

It doesn’t matter if you have been selling for 20 years or if this is your first month and you are still nervous, we could all use some quick reminders occasionally. Here are some basic rules that are sometimes overlooked but are vital in building trust and making the sale