In the last few years, many norms have been flipped upside down, as well as technological advancements in call centers. The rise of remote and hybrid work has brought a new challenge in the call center world: Quiet Quitting.

Foxie knows this has become a huge issue, and we have compiled a list of ways to help combat it.

Small businesses are the driving force behind economic growth, and effective communication with customers is crucial for their success. In today's digital age, communication methods have become more diverse, and small businesses have many options to connect with their customers.

Foxie will help you explore ways to communicate with your customers and why it's essential for your growth.

Call center agents are the backbone of customer service and they often face numerous challenges that can affect their job performance and overall well-being. Here are some of the top problems call center agents have to contend with...and Foxie's suggestions on how to combat them!

When new agents are hired they are usually trained during onboarding. These are most often in a group setting and cover the basics of what the agent needs to know to perform their job successfully, as well as the company's goals and expectations. But what happens once "call center reality" steps in?

Businesses often focus their attention on bringing in new clients, which makes sense. New customers mean more money which generally makes people happy. What is often overlooked is making sure that they keep a strong relationship with their current customers. You need to keep ALL of your customers happy.