Fall is almost upon us, which means the fourth quarter of the fiscal year is just a couple of weeks away.

When I think of the fourth quarter, my first thoughts are of football. And just like in a football game, the fourth quarter in business is also of the utmost importance.

You probably have heard the term “Unified Communications” thrown around quite a bit lately, and maybe you aren’t exactly sure what that means or all that it entails. No need to worry, let Foxie help to explain.

All sales/call centers have good and bad agents, it’s the nature of the business. It’s how you measure what is and isn't good for your business that will enable you to minimize inefficiencies and maximize revenue. Focusing on and expanding upon what is working, and fixing or replacing what isn’t working as efficiently as it needs to be are the keys every successful business focuses on.

Here at Foxie, we have come up with what we consider the three most useful KPIs based on our decades of sales/call center experience. We have started up call centers, worked in them, ran them, and sold them. We know what works!

In the last few years, many norms have been flipped upside down, as well as technological advancements in call centers. The rise of remote and hybrid work has brought a new challenge in the call center world: Quiet Quitting.

Foxie knows this has become a huge issue, and we have compiled a list of ways to help combat it.

Call center agents are the backbone of customer service and they often face numerous challenges that can affect their job performance and overall well-being. Here are some of the top problems call center agents have to contend with...and Foxie's suggestions on how to combat them!