A Bottom-Up culture is a company’s approach where decision-making, idea-sharing, and problem-solving aren’t solely dictated by the corporate office. These ideas derive from varying levels of the company’s employees, from entry-level to management. People are happier when they have input about their workplace, rather than orders and ideas being barked down from above by company officers.

You are positive you have a great business, and you know people would love what you are selling and should be beating down your door to get it.

So why aren't they?

Fall is almost upon us, which means the fourth quarter of the fiscal year is just a couple of weeks away.

When I think of the fourth quarter, my first thoughts are of football. And just like in a football game, the fourth quarter in business is also of the utmost importance.

You probably have heard the term “Unified Communications” thrown around quite a bit lately, and maybe you aren’t exactly sure what that means or all that it entails. No need to worry, let Foxie help to explain.

All sales/call centers have good and bad agents, it’s the nature of the business. It’s how you measure what is and isn't good for your business that will enable you to minimize inefficiencies and maximize revenue. Focusing on and expanding upon what is working, and fixing or replacing what isn’t working as efficiently as it needs to be are the keys every successful business focuses on.

Here at Foxie, we have come up with what we consider the three most useful KPIs based on our decades of sales/call center experience. We have started up call centers, worked in them, ran them, and sold them. We know what works!