I was a Workforce Manager for many years and trust me when I say “shrinkage” can make a HUGE difference in your daily production. Shrinkage is the unscheduled or scheduled activities that don’t allow the agents to do the actual job that they are being paid to do.

Foxie has a team full of people who have started up and managed call centers and we have put together a list of ways to help combat "shrinkage."

The holidays can be a very fun and very distracting time of year. Most people will need to take some time off to travel, shop, cook, attend school plays, etc. What is weird about all this is your boss still expects you to work in December!

To help you navigate the holidays, Foxie we have come up with five surefire ways to help you be as productive as possible at work, while also giving you more time to enjoy the holidays…because life isn’t all about work. 

You want your workplace to be a place where people feel comfortable with each other and don’t have to be constantly questioning what they are told. Trust is earned, not given. Once that bond is broken, it is very hard to get it back.   

Foxie has come up with a few suggestions as to how to build trust at work...which in turn will improve morale and build better relationships between employees and management.         

The fourth quarter of 2022 is almost here…. where did the year go? Now is the time for you to review your sales strategies and goals in preparation for achieving your fourth-quarter and year-end sales goals.

Here at Foxie, we have compiled a short checklist for you to help guide you in the right direction

We have all heard the term “Sales Burnout” ...but do you know what the definition of that really is? It is defined as “Burnout is a state of emotional, mental, and sometimes physical distress that is caused by prolonged or repeated exposure to stressors.”

With the role of a sales rep being a high-stress, high-pressure position, burnout is a common occurrence for those who work in the field. So how do you avoid it?