In the past, when you heard the word “salesperson” did you typically think of someone slick and very persuasive whose only focus was to make the sale and collect their commission? I did ...and sometimes still do.

Foxie realizes you do not want your salespeople to be perceived this way, so we have some helpful tips to ensure that they aren't.

All sales/call centers have good and bad agents, it’s the nature of the business. It’s how you measure what is and isn't good for your business that will enable you to minimize inefficiencies and maximize revenue. Focusing on and expanding upon what is working, and fixing or replacing what isn’t working as efficiently as it needs to be are the keys every successful business focuses on.

Here at Foxie, we have come up with what we consider the three most useful KPIs based on our decades of sales/call center experience. We have started up call centers, worked in them, ran them, and sold them. We know what works!

Small businesses are the driving force behind economic growth, and effective communication with customers is crucial for their success. In today's digital age, communication methods have become more diverse, and small businesses have many options to connect with their customers.

Foxie will help you explore ways to communicate with your customers and why it's essential for your growth.

When new agents are hired they are usually trained during onboarding. These are most often in a group setting and cover the basics of what the agent needs to know to perform their job successfully, as well as the company's goals and expectations. But what happens once "call center reality" steps in?

The coronavirus pandemic has changed the world in which we live, and surprisingly, not all of it is for the worse. Employees have realized that time spent with their family is very important, getting enough rest is vital to their health and that wasting an hour or more every day commuting is not fun.

With the technology we now have at our fingertips, we can do everything from home while on our computers, laptops, or cell phones. Besides working from home, people can take online classes, have anything they desire delivered to their doorstep, and communicate with anyone anywhere in the world. This is life in 2022 and businesses must adapt.