In the past, when you heard the word “salesperson” did you typically think of someone slick and very persuasive whose only focus was to make the sale and collect their commission? I did ...and sometimes still do.

Foxie realizes you do not want your salespeople to be perceived this way, so we have some helpful tips to ensure that they aren't.

All sales/call centers have good and bad agents, it’s the nature of the business. It’s how you measure what is and isn't good for your business that will enable you to minimize inefficiencies and maximize revenue. Focusing on and expanding upon what is working, and fixing or replacing what isn’t working as efficiently as it needs to be are the keys every successful business focuses on.

Here at Foxie, we have come up with what we consider the three most useful KPIs based on our decades of sales/call center experience. We have started up call centers, worked in them, ran them, and sold them. We know what works!

Customer health scoring is an essential tool for small businesses to understand the health of their customer relationships. It helps companies identify which customers are most likely to remain loyal and which ones are at risk of leaving for a competitor.

Foxie knows that by regularly monitoring and improving their customer health score, small businesses can allocate their resources more effectively, prioritize customer engagement and retention efforts, and ultimately improve their bottom line.

In the last few years, many norms have been flipped upside down, as well as technological advancements in call centers. The rise of remote and hybrid work has brought a new challenge in the call center world: Quiet Quitting.

Foxie knows this has become a huge issue, and we have compiled a list of ways to help combat it.

Small businesses are the driving force behind economic growth, and effective communication with customers is crucial for their success. In today's digital age, communication methods have become more diverse, and small businesses have many options to connect with their customers.

Foxie will help you explore ways to communicate with your customers and why it's essential for your growth.